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Advice when buying stoves online

Buying a stove online can often appear to help save you money, but the Stove Industry Alliance recommends that you take the following factors into consideration before finalising your choice of where and how to purchase a wood burning stove.

  1. A wood burning stove is a technical appliance as well as piece of furniture in your home, and as such should be installed and commissioned by a competent person, such as a HETAS approved engineer, and in accordance with the legally binding Building Regulations. Hence you will need to consider if you already have such an installer or if you need your reseller to either arrange the installation or introduce you to an appropriately qualified installer.
  2. When the correct stove is chosen, and correctly installed, you will also need a certificate of installation when you sell your house or should you ever have an insurance claim relating to the stove’s installation. Hence having an appropriate installer is essential.
  3. The sizing, specification and heat output of the correct stove for your particular installation and requirements is very important and it is best to get advice from an experienced industry reseller on this before purchasing. Is your reseller able to provide such advice?
  4. The flue requirements and distance to combustible materials are other important considerations when choosing the appropriate stove for your home. Often this may need a site survey from the installer. Again is your reseller or installer able to provide the appropriate advice on these issues to ensure you end up with the right appliance being fitted in an approved installation.
  5. Some Stove manufacturers offer different warranty terms depending on whether their appliances are purchased through approved resellers as opposed to other resellers. It is important to understand the manufacturer’s warranty that will come with the reseller you choose to buy the stove from. Sometimes a cheaper price may mean a shorter product warranty.
  6. All Stoves should be CE approved and have evidence to demonstrate this approval. Can your reseller assure you that all their stoves are CE approved? The SIA is aware that a small number of products offered online do not have the appropriate approvals.
  7. Will your reseller offer you appropriate after sales support if there is a problem? Will they be able to source and supply you with spare parts, especially on consumable items, in the future when you may need them? It is always worth checking this with your reseller.
  8. Lead times and delivery charges will also vary between resellers and it is always worth checking these.

The SIA does not have a policy of recommending individual retailers or whether to buy on-line or through a specialist stove and fireplace shop. However, the SIA does recommend that you consider the above factors before deciding where to purchase your stove, and we hope you will find this advice helpful.

Above all, we hope you will end up with the appropriate wood burning stove professionally installed and that you will get many years pleasure from it.

Know your rights!

You still have a "cooling off" period when you buy a stove.

Your purchase is covered by the Department for Business Innovation & Skills ‘Consumer Contracts Information, Cancellation & Additional Charges’ Regulations and by the 'Consumer Rights Act 2015'

  • You have a "cooling-off" period of fourteen working days
  • You may cancel the services started in the cancellation period.
  • You must be given clear information, including details of the goods offered, delivery arrangements and payment, the supplier's details and (your) cancellation right before you buy
  • The seller must also provide this information to you in writing.
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